Terms of service
Terms of Service
Effective Date: 7 November 2025
Last Updated: 7 November 2025
OVERVIEW
This website is operated by Anchialo.com. Throughout the site, the terms “we”, “us”, and “our” refer to Anchialo. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers, customers, and content contributors. Please read them carefully before using the website. If you do not agree to these Terms, you may not access or use our website or services.
Anchialo reserves the right to update or modify these Terms at any time. Your continued use of the site after any changes constitutes your acceptance of those changes.
1. ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this site.
You agree not to use our products for any illegal or unauthorised purpose and not to violate any Australian laws, including copyright or trade practices laws
Any breach of these Terms may result in termination of your access to the Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
You understand that content (excluding payment details) may be transferred unencrypted over various networks.
Credit card information is always encrypted through secure payment gateways such as Wix Payments or PayPal.
You agree not to reproduce, duplicate, or resell any portion of the website or its content without written permission from us.
3. PRODUCT INFORMATION
We make every effort to display our products accurately, including images and descriptions. However, colours and appearance may vary depending on your device.
We reserve the right to limit the sale of products to specific individuals or regions and to discontinue or change products or prices without prior notice.
All purchases are subject to availability. If a product becomes unavailable after purchase, we will notify you and issue a refund or offer an alternative.
4. PRICES AND PAYMENTS
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to modify prices at any time.
Payments are securely processed through Wix Payments, PayPal, or other approved payment providers.
5. RETURNS AND REFUNDS
Please refer to our Return & Refund Policy, which forms part of these Terms of Service.
We comply with the Australian Consumer Law, which guarantees your right to a replacement, repair, or refund if a product is faulty, not as described, or fails to perform as promised.
6. SHIPPING
Our Shipping Policy outlines processing times, delivery methods, and estimated shipping durations for both domestic and international orders.
Anchialo is not responsible for delays caused by carriers, customs, or factors beyond our control.
7. USER CONTENT AND FEEDBACK
If you provide feedback, reviews, or suggestions, you grant us the right to use, copy, and publish that content for promotional or operational purposes, without compensation.
You agree not to submit unlawful, offensive, or misleading content, or impersonate another person.
8. THIRD-PARTY SERVICES
Certain tools, payment systems, or links on our site are operated by third parties (e.g., Wix, PayPal, Sendle).
We are not responsible for the content or accuracy of third-party websites and disclaim any liability for damages arising from their use.
Before engaging with any third-party service, review their policies and terms carefully.
9. PRIVACY
Your personal information is handled in accordance with our Privacy Policy, which complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We do not sell or rent your data to third parties.
10. ERRORS AND OMISSIONS
Occasionally, product descriptions, pricing, or availability may contain errors.
We reserve the right to correct any inaccuracies or cancel orders affected by such errors at any time without notice.
11. PROHIBITED USES
You are prohibited from using the site or its content to:
-
Violate Australian laws or third-party rights;
-
Transmit viruses or malicious code;
-
Collect personal information about others without consent;
-
Post defamatory, discriminatory, or offensive material;
-
Engage in fraudulent or misleading activity.
We reserve the right to suspend or terminate access for anyone found violating these conditions.
12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Our products and services are provided “as is” and “as available.”
We do not guarantee uninterrupted, error-free, or secure service.
Anchialo and its affiliates shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or products, except where such liability cannot be excluded under Australian law.
Nothing in these Terms limits your rights under the Australian Consumer Law.
13. INDEMNITY
You agree to indemnify and hold harmless Anchialo and its affiliates, officers, and employees from any claims or damages arising from your breach of these Terms or violation of any law or rights of a third party.
14. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remainder of the Terms will continue in full force and effect.
15. TERMINATION
These Terms remain effective until terminated by either party.
You may stop using the site at any time.
Anchialo reserves the right to terminate access to the Services if you breach these Terms or misuse the website.
16. GOVERNING LAW
These Terms of Service are governed by the laws of the State of Victoria, Australia.
Any disputes will be handled under Victorian jurisdiction.
17. CONTACT INFORMATION
For questions about these Terms of Service, please contact:
📧 info@anchialo.com
-
Australian Consumer Law (Competition and Consumer Act 2010)
-
Fair Trading Act 1999 (VIC)
-
Privacy Act 1988 (Cth)
-
Wix Terms of Use Framework for Online Retail