Privacy policy
Effective Date: 7 November 2025
Last Updated: 7 November 2025
This Privacy Policy explains how Anchialo (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from anchialo.com (the “Site”), which is hosted and powered by Wix.com Ltd.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your personal information is handled responsibly and transparently.
1. Collecting Personal Information
We collect information necessary to provide you with our products, services, and support, as well as to improve your online experience.
What We Collect
Identity & Contact Information: Full name, email address, phone number, billing and shipping address.
Payment Details: Payment card information (processed securely through Wix Payments, PayPal, or other payment gateways).
Device & Usage Information: IP address, browser type, time zone, cookies, referring URLs, and pages viewed on our Site.
Order Information: Products purchased, transaction totals, delivery details, and purchase preferences.
Support & Communication: Any details you provide when contacting us via forms, chat, or email.
How We Collect It
Directly from you when you browse, create an order, or contact us.
Automatically via cookies, web beacons, or similar technologies.
Through trusted third-party services that support our store operations (e.g. Wix, Sendle, Stripe, Google).
2. How We Use Your Information
We use your personal information to:
Process and fulfil your orders.
Provide customer service and respond to enquiries.
Communicate order updates, new product launches, or promotions (only with your consent).
Improve our website, product offerings, and advertising relevance.
Comply with legal obligations, including taxation and consumer protection.
We do not sell or rent your personal information to any third party.
3. Sharing Your Information
We may share your information only with trusted third parties necessary for the operation of our business, including:
Wix.com Ltd. – Website hosting and data storage. (Wix Privacy Policy)
Payment processors – such as Wix Payments, PayPal, or Stripe, to securely process transactions.
Shipping providers – including Sendle, Australia Post, or other carriers to deliver your order.
Analytics and marketing tools – such as Google Analytics or Meta Ads, to help improve our services.
Regulatory authorities – if required by law or to comply with a legal request.
All third parties are required to handle your personal data in accordance with privacy standards consistent with Australian law.
4. Cross-Border Data Transfers
As Wix and some of our service providers are located outside Australia (including in the United States, Israel, and the European Union), your information may be transferred internationally.
We ensure that all overseas recipients provide privacy protections substantially similar to the Australian Privacy Principles.
5. Retention of Information
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law (e.g. taxation and warranty obligations).
You may request deletion or correction of your information at any time by contacting us (see Section 10).
6. Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
All transactions are processed through SSL encryption, and stored data is protected by Wix’s secure infrastructure and access controls.
7. Cookies and Analytics
We use cookies and tracking technologies to:
Enhance website performance and functionality.
Remember your preferences and shopping cart items.
Analyse traffic and improve our site experience.
You can adjust your browser settings to refuse or delete cookies, but this may affect functionality.
For details, visit Wix Cookie Policy
.
We also use Google Analytics to understand site usage. You can opt out here: tools.google.com/dlpage/gaoptout
.
8. Marketing and Communications
We may send you email updates or promotional offers if you have opted in.
You can withdraw consent anytime by clicking “unsubscribe” at the bottom of emails or contacting us directly.
We comply with the Spam Act 2003 (Cth) for all electronic marketing.
9. Your Rights (Australia)
You have the right to:
Access personal information we hold about you.
Request corrections or updates to inaccurate information.
Withdraw consent for marketing communications.
Make a complaint if you believe we have breached your privacy.
All requests can be made via email (see below). We aim to respond within 30 days.
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
10. Contact Us
If you have any questions, requests, or concerns about our Privacy Policy or data handling practices, please contact:
Anchialo
Email: info@anchialo.com
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, or legal requirements.
The revised version will always be available on this page, with the effective date clearly stated.
Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
Spam Act 2003 (Cth)