Shipping and Returns

Shipping Policy

Processing Time

All orders are processed within 1 business day of purchase.
You’ll receive a confirmation email with your tracking details once your order has been dispatched.

 

Domestic Shipping (Australia)

We ship Australia-wide using Australia Post and Sendle.

• Metro areas: 2–5 business days

• Regional & remote areas: 5–8 business days
   

Free shipping is available on all Australian orders over $98 AUD.

For orders under $98, shipping costs are calculated at checkout.

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If your order hasn’t arrived within 8 business days after dispatch, please contact us at info@anchialo.com with your order number, and we’ll help track it for you.

 

International Shipping

We currently ship to New Zealand, the United States, Canada, Japan, China, and Taiwan.

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Estimated delivery times:

• New Zealand: 7–12 business days

• Asia (Japan, China, Taiwan): 10–15 business days

• United States & Canada: 12–18 business days
   

Shipping rates are calculated at checkout based on destination and parcel weight.

Please note that customs duties, import taxes, or local handling fees (if applicable) are the responsibility of the customer.

 

Order Tracking

Once your parcel is dispatched, you’ll receive an email with your tracking number so you can follow your delivery in real time.

 

Questions or Delivery Issues

If you experience any delays, damaged parcels, or delivery issues, please contact us at info@anchialo.com with your order number. Our team will respond promptly to assist you.

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Return & Exchange Policy

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If you’d like to return or exchange an item, just email us at info@anchialo.com.

We’ll review your request and send you the return address and instructions once approved.

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Australian Consumer Law (Competition and Consumer Act 2010)

 

Fair Trading Act 1999 (VIC)

 

Cosmetic Product Hygiene and Safety Standards

 

Consumer Affairs Victoria guidelines

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